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ViewPoint® Asset Management Tool Enhances Carrier Transicold RoadCare Contract Maintenance

2008-05-20 14:43:44

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ATHENS, Ga., ­ Carrier Transicold has enhanced its transport refrigeration unit RoadCare contract maintenance programs with a new Web-enabled asset management tool called ViewPoint®. Carrier Transicold is part of Carrier Corp., a unit of United Technologies Corp. (NYSE: UTX).

ViewPoint enterprise asset management software improves Comprehensive Maintenance and Repair Agreements (CMRA) by helping dealers and customers with tracking, managing and planning preventive maintenance, warranty service and other equipment service needs. CMRAs help Carrier support its expanding customer base in the truck, trailer and rail/intermodal markets by transferring fleet service requirements ­ scheduled and unscheduled ­ to Carrier's highly qualified dealer network.

"CMRAs have always been good for customers, because they let them focus on their core business rather than maintenance," said Joe Hock, Carrier's national service manager. "ViewPoint software is a sophisticated tool that can help customers increase their uptime and predict maintenance costs, while giving them unparalleled access to information about their fleets. It also helps our dealers optimize customer service for maximum asset utilization."

Carrier dealers use ViewPoint software to determine exactly what preventive and predictive maintenance is needed to ensure peak performance and maximum life of customer equipment. ViewPoint software's business intelligence capabilities provide customers access to information about all units in their fleets.

With ViewPoint, customers receive the following CMRA program enhancements:

           Notification of maintenance due, via email or ViewPoint inbox
           Online scheduling services
           Work order generation for non-emergency repairs
           Online view of unit maintenance and repair history
           Custom report generation
           Quick and easy identification of problem units
           Key Performance Indicators (KPIs)

KPIs provide an overview of a fleet¹s current maintenance status, including information about open and scheduled orders, percent of units that are due for maintenance, units overdue for maintenance and customer-defined metrics.

To learn more about benefits of CMRAs, turn to the experts within the Carrier Transicold dealer network or visit www.trucktrailer.carrier.com.

About Carrier Transicold

Carrier Transicold provides industry-leading transport temperature control and anti-idling solutions with a complete line of equipment for refrigerated trucks, trailers and containers, auxiliary power units for heavy-duty trucks and transport air-conditioning systems for buses and recreational vehicles. Carrier Transicold is a unit of Carrier Corp. Headquartered in Farmington, Conn., Carrier Corp. is the world¹s largest provider of heating, air-conditioning and refrigeration solutions. With 2007 revenues of $14.6 billion, Carrier has approximately 43,000 employees worldwide and operations in more than 170 countries. Carrier is part of United Technologies Corp., a Hartford, Connecticut-based provider of products and services to the aerospace and building systems industries worldwide. Visit www.carrier.com for more information.


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